by Suman Gupta
Pankaj Jha has been appointed as the Rooms Division Manager at The Westin Pushkar Resort & Spa – Westin Hotel’s first resort property in India. Bringing over 12 years of experience in guest relations and hospitality industry to the role, Pankaj’s expertise lies in managing and coordinating of all room area departments. He oversees the planning, developing, implementing and evaluating the quality of the resort’s guest rooms and villas.
Pankaj’s responsibilities also include improving guest satisfaction by ensuring that the Rooms Division meet the brand’s standards, targeting customer needs, focusing on growing revenues and to maximize the financial performance of the department. He is a hardworking disciplinarian and an excellent communicator possessing strong analytical and problem-solving abilities.
Commenting on the appointment, Vikas Kumar, General Manager, The Westin Pushkar Resort & Spa, said, “We are delighted to have Pankaj Jha on board as the Rooms Division Manager. He has been associated with Marriott International for over 7 years and has worked efficiently to provide the best experience to guests. We firmly believe that he will add more value, with his skills, to the team.”
Pankaj started his career as a Supervisor at Four Seasons and subsequently worked with leading hotels such as The Leela Mumbai, W Hotels, Renaissance Mumbai Convention Centre Hotel, Courtyard by Marriott Ahmedabad, prior to joining The Westin Pushkar Resort & Spa.
In his spare time, Pankaj enjoys travelling and playing cricket.
