His initial experience with money transfer exchange services was not a pleasant one. Due to operational challenges faced during transactions, he decided to switch over to FIA to provide better services to his customers. Today Manoj does approximately 200-220 transactions in a month. So far, he has more than 6000 transactions to his name. Most of his customers are daily wage labourers, who are working as cooks in restaurants and canteens, as security guards, and as auto repair mechanics, and do not have access to bank accounts. To this segment, Manoj is a trusted name and FIA is a trusted brand.