Whatfix Recognized as a Leader and Star Performer in Digital Adoption Platforms (DAP) PEAK Matrix® Assessment by Everest Group

Whatfix receives top honors for the second year in a row from leading global research firm Everest Group for enhancing employee experience, maximizing productivity, and improving business outcomes

by Suman Gupta

India, Tuesday, September, 2021 – Whatfix announced today that it has been recognized yet again as a Leader – and also as a Star Performer – by Everest Group, a leading research firm, in its second annual Digital Adoption Platform PEAK Matrix Assessment.

Everest Group highlighted Whatfix’s ability to enhance employee experience, maximize enterprise productivity, and improve business outcomes of its clients as key strengths. Whatfix’s strong partnerships with Global System Integrators such as Wipro, Accenture, and Infosys –  as well as independent software vendors (ISVs) such as Microsoft, Icertis, and Bullhorn – that incorporate Whatfix into its solutions were further recognized in the report, driving Whatfix’s strong positioning.

Everest Group evaluated 18 digital adoption platform (DAP) software providers based on a comprehensive review of each provider’s capabilities, vision, and market impact. In addition, analysts conducted customer reference calls and collected user survey data, sampling each provider’s clients. Based on this analysis, Whatfix was recognized as a Leader, one of only two vendors that received this recognition in the assessment. The report highlighted that one of Whatfix’s key strengths is its investment during the last year was its behavioral analytics capabilities. According to Everest Group’s report, “This enables enterprises with the ability to track application utilization and recognize drop offs, before or without creating any DAP content.”

“Whatfix is honored to be recognized by Everest Group for the second year in a row as a Leader as well as Star Performer this year, in the Digital Adoption Platform space,” said Khadim Batti, Chief Executive Officer and co-founder, Whatfix. “We are eager to continue to provide the innovation and unmatched service to our customers that we’ve been recognized for in this report.”

“Whatfix has been positioned as a Leader and named a Star Performer in this year’s DAP Product PEAK Matrix® assessment as a result of its strong performance and considerable year-over-year improvement across various parameters,” said Sharath Hari N,  Practice Director at Everest Group. “Whatfix continues to build on its strong momentum with investments in automation, behavioral analytics, and mobile and desktop support. Whatfix’s content aggregation capabilities, combined with its customer-centricity, help enterprises scale digital adoption initiatives.”

“Whatfix is a great product! It has helped us in fully engaging with our customers, right from their first login,” said Sameer Chouksey, Product Head, Corporate Internet Banking, ICICI Bank. “This allows us to save significantly on operations & services. With decreased customer queries and increased NPS, Whatfix is now a cornerstone of our engagement and retention strategy.”

Everest Group is a research firm focused on strategic IT, business services and engineering services. The Everest Group PEAK Matrix is a proprietary framework for the assessment of market impact, vision and capability that provides the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments.

About Whatfix: Whatfix is a Digital Adoption Solution that disrupts Application Training, Learning, and Support content by providing Contextual, Interactive, Real-Time, and Autonomous user guidance – driving additional adoption and productivity gains. Whatfix has a proven record of increasing employee productivity by 35%, reducing training time and costs by 60%, reducing employee case tickets by 50% and increasing application data accuracy by 20%. Whatfix is based in San Jose, San Francisco, London, Melbourne, Sydney and Bangalore.