by Suman Gupta
July 2025, Mumbai: Mahanagar Gas Limited, one of the largest City Gas Distribution companies in India, makes gas billing convenient by introducing a more user-friendly option of PNG meter reading submission through WhatsApp in an effort to simplify consumer engagement.
Domestic customers can now send a photograph of their PNG meter showing ‘meter reading (8 digits) and meter number’ against request received from MGL’s official WhatsApp account to ensure timely and accurate billing
In addition to WhatsApp, customers can continue to submit their meter reading through multiple digital and traditional platforms:
- MGL Connect App – Uploading meter photograph on the app
- SMS <BP No.> SPACE <5 digits (in black)> to 9223555557
- Email at support@mahanagargas.com with the meter photograph & reading
- Website – Login to mahanagargas.com and enter their meter reading
- Customer Care – Call on (022) 6867 4500 / (022) 6156 4500
Customers are requested to register their mobile number & email ID against their BP/CA no. by calling customer care on (022) 6867 4500/ (022) 6156 4500 to help us serve them better through our digital initiatives.
Customers are advised to verify the presence of blue tick badge on MGL’s official WhatsApp account before sharing any details.
The initiative is a part of MGL’s ongoing efforts to make clean energy and processes accessible and convenient to the customers.
About – Mahanagar Gas Limited (MGL):Mahanagar Gas Limited (MGL) is one of the largest city gas distribution (CGD) companies in India and GAIL (India) Ltd is its promoter. MGL has more than 30 years of experience in supplying natural gas in Mumbai and is presently the sole authorised distributor of Compressed Natural Gas (CNG) and Piped Natural Gas (PNG) in Mumbai and its adjoining areas and in the Raigad district in the state of Maharashtra, India. MGL’s vision envisages being a consumer and environment-friendly gas company providing safe, efficient and reliable energy, an employer of choice creating value for all its stakeholders. MGL is an ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certified organisation.
Today, MGL reaches out to more than 28 lakh households and above 5100 small commercial and industrial establishments. MGL also supplies CNG to more than 11 lakh vehicles which includes more than 4.5 lakh rickshaws and above 1.5 lakh taxis & over 4.8 lakh cars in Mumbai, Thane, Mira-Bhayander, Navi Mumbai and beyond. MGL also supplies CNG to about 2000 BEST/TMT/MSRTC/NMMT buses, nearly 43700 LCVs/ Tempos/ Trucks/Private buses plying on CNG supplied through its wide distribution network of 7500 kms steel, MDPE pipeline system and 385 CNG filling stations having more than 2370 dispensing points. Visit us athttp://www.mahanagargas.com
