by Suman Gupta
Ram Shetty joins Grand Mercure Gopalan Mall as the General Manager. Ram brings with him over 19 years of extensive experience in the hospitality industry, demonstrating exceptional leadership skills, a comprehensive understanding of the business and an innovative mind-set. In his new role, Ram will oversee the complete operations and management of the hotel ensuring the highest levels of guest engagement, and profitability by continuing to build on the positioning and reputation of Grand Mercure Bengaluru Gopalan Mall.
In his previous role, Ram managed Sheraton Hyderabad a 272-key property as the Hotel Manager by spearheading initiatives that led to significant growth across various metrics. Under his leadership, the hotel experienced a substantial increase in F&B revenue, overall revenue, and GOP, along with a marked improvement in guest satisfaction and associate engagement scores.
Ram’s impressive career also includes his tenure as Multi-Property Hotel Manager for Fairfield Sriperumbudur and Fairfield OMR Chennai, where he was recognized with multiple awards for his outstanding leadership. His strategic approach resulted in remarkable revenue and profit growth, enhanced guest engagement, and increased loyalty memberships. With previous key roles such as Director of Hotel Operations at Sheraton Hyderabad, Director of Rooms at Novotel Kolkata, and Front Office Manager at The Westin Hyderabad Mindspace, Ram has consistently demonstrated his ability to revamp hotel operations, elevate guest experiences, and drive profitability.
Ram holds a Bachelor’s degree in Hotel Management & Catering Technology and is proficient in Hindi, English, Kannada, and Telugu.
About Grand Mercure : Across the globe, Grand Mercure Hotels & Resorts ignite a sense of curiosity for exploration, crafting hospitality experiences that honour each destination’s uniqueness with fresh cultural perspectives. Every Grand Mercure property embodies the local essence of its country’s culture, offering tailored rituals rooted in the local way of life and immersive encounters that engage all five senses. These experiences are delivered with the assurance of internationally-recognised premium hospitality standards. Founded in São Paulo in 1997, the Grand Mercure network has expanded to encompass over 60 hotels in 13 countries. Among its flagship properties are Grand Mercure Mysore in India, Grand Mercure Sao Paulo Vila Olimpia in Brazil, Grand Mercure Shanghai Hongqiao in China, Grand Mercure Hanoi in Vietnam, and Grand Mercure Wellington in New Zealand. Grand Mercure is part of Accor, a world-leading hospitality group with more than 5,500 properties in over 110 countries. Grand Mercure is a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program offering access to a diverse array of rewards, services, and experiences.
http://grandmercure.com| http://all.com| http://group.accor.com
