PRIORITY PASS PLANS TO MORE THAN DOUBLE READY 2 ORDER LOUNGE FOOTPRINT 

by Suman Gupta

• Leading traveller experiences programme announces significant expansion to Food & Beverage service due to popular demand and ‘FAB Superstars’ Award win

• Expansion part of broader Priority Pass initiative to create premium seamless airport experiences for Members

INDIA, NOVEMBER: Today, Priority Pass, the world’s leading traveller experiences programme, owned and operated by Collinson, has announced it plans to more than double the number of lounges and lounge experiences worldwide that will be offering its Ready 2 Order food and beverage (F&B) system. From today, the business will be gradually rolling out the service to an additional 30 lounge locations globally, with a view for them all to be up and running next year.

Ready 2 Order was developed by Priority Pass in recognition of the challenges traditional F&B models in lounges faced as a result of the COVID-19 pandemic. The solution meant a number of lounges were able to protect the provision of F&B for guests, whilst ensuring all Members and lounge staff could stay safe via a contactless ordering process. The additional lounges that will be offering Ready 2 Order will be announced over the coming months.

The decision to expand the number of lounges offering Ready 2 Order comes in response to worldwide positive reactions to the food ordering system. To date, there has already been more than 100,000 orders processed through the solution, and it’s already received notable industry recognition. In October, the service won a ‘FAB Superstars’ Award for Innovation – in the ‘Europe region’ category. The award was given specifically for the service in the Club Aspire Lounge in London Heathrow Terminal 5, and judges noted that the proposition had been a successful pivot to keep customer service up and running during the pandemic.

“Priority Pass has always been committed to delivering the best traveller experiences possible to our Members globally – and that was the case when we implemented Ready 2 Order to continue food and beverage service to our customers in some lounges during the pandemic,” said Christopher Evans, Joint CEO at Collinson. The service has been incredibly well-received – and we’re now looking to grow its footprint. We were delighted with our FAB Superstars Award win, and we’re now excited to be bringing the Ready 2 Order service to even more lounges as we move into the new year.”

In line with increasing the number of lounges offering Ready 2 Order, the company is focusing on bringing quality dining, sleep and spa airport experiences to the Priority Pass programme. It recently added a ‘Be Relax’ spa experience at LAX, which followed spas opening at Detroit and San Diego. It is currently working with other lounges worldwide to expand on this availability and bring these services to even more Members.

As well as building more premium airport experiences, Priority Pass is looking to extend on the services it is offering Members beyond lounge access. It is currently looking at how its Members travel to and from the airport, to truly elevate the travel experience by creating the most seamless of journeys for them – right from when they leave their house through to when they arrive at their destination. More details on these propositions will follow.

“The global travel industry is thrilled to be welcoming passengers back again – and to be seeing levels of custom we haven’t seen since before the pandemic. But we need to keep pushing ourselves to ensure that the experiences we’re offering passengers as they take to the skies again are really top notch. We’ve got some very exciting announcements coming that are along those lines – so watch this space for more on that soon,” added Christopher.

The current list of lounges offering Ready 2 Order, can be found at: https://www.prioritypass.com/ready-2-order-launch

About Collinson: Collinson is a global leader in the provision of traveller experiences including airport lounge access and medical and security assistance and travel medical services. Collinson’s traveller experiences include the world’s leading airport lounge and experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions.

Collinson has over 2,000 employees operating out of 17 locations globally, all working to deliver a broad range of traveller experiences that ensure the safety, welfare and comfort of 55 million people as they travel for business and leisure around the world. Its travel medical and security assistance business unit has more than 55 years’ experience in the delivery of international medical assistance and emergency care, including the handling of pandemics such as Ebola, Zika and the coronavirus. Last year alone, Collinson responded to over 95,000 emergency calls, managed over 40,000 medical cases and conducted over 3,000 aero-medical evacuations across the 170 countries it serves. We work with clients including American Express, Cathay Pacific, CBA, Mastercard, UnionPay and Visa.

About Priority Pass: Priority Pass is the original and market-leading airport experiences programme operated by Collinson. It provides discerning frequent travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide that can be accessed in the same way as lounges. Using the Priority Pass app for iOS and Android, Members can quickly and easily discover locations welcoming Priority Pass, instantly check their visit entitlement and use their Digital Membership Card to access airport lounges and experiences.