Shri A K Tiwari, Director (Finance), GAIL said that 2020s will be the age of digitalization. He said monetary ROI could not be the only metric to take up the digital transformation projects. The strategic and operational impact, sustainability goals, along with the promise of improving work-life balance should also be the criteria to take up the digital initiatives. He also emphasized on the need of strong cybersecurity to reap the true value of digitalization.